Order Help
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Teaser
How can I contact you?
Black Friday and Cyber Monday
Can I change, update or cancel my order?
What are your packaging and gifting options?
Why was my order cancelled or restricted?
Do you limit purchases?
I placed a bulk order for Jellycat products on the website, but it was cancelled. Why did this happen?
What time do you launch new products?
Can I edit the currency on the website to match my bank?
Where can I find my order number?
What do I do if something is wrong with my order?
Shipping & Delivery
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Christmas Delivery dates
How long does it take for an order to be delivered?
Why are there different location-based websites?
When will my order ship?
How much will shipping cost?
What countries do you ship to?
Is it possible to track my order?
Where will my order ship from?
What should I do if my order is late?
Can I ship my order to a PO Box address?
Can I ship my order to a forwarding address?
Can I ship my order to an Armed Forces location?
Returns & Cancellations
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Holiday Returns and Processing Times
How do I make a return?
Can I cancel my order?
Can I edit my order?
Can I exchange an item from my order?